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Treating Customers Fairly
H D Consultants is a company committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all aspects of our daily business.
This ensures that we are offering the best possible service in a manner which is clear, fair and not misleading for our Clients.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
> Protect the interests of our Clients at all times - from promotion of a financial product right through the buying process to the after sales service
> Meet as best we can the needs of each client by offering a transparent, efficient and professional service
> Constantly review our service to identify any areas for improvement.
At H D CONSULTANTS we believe that our commitment to TCF is reflected in our aims to:
> Only recommend solutions to Clients that are suitable for their current needs and goals and also for their future aspirations
> Ensure our Clients receive in writing all necessary information about the services we offer and any solutions we may recommend and that these are explained in a way that is understandable to them
> Handle complaints in a fair and timely manner
At H D CONSULTANTS we work on the basis of treating our Clients as we would expect to be treated. To do this we have identified the following key areas as being relevant to our business:
Culture
Client Service
Quality of Advice
Financial Promotions
Complaint Handling
Staff Training
Remuneration Schemes
Record Keeping
Management Information / Reporting
The statements above are only part of H D Consultants' full Treating Customers Fairly Objectives Statement. Download the full TCF document
here.
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