H D Consultants - whole of market financial advisers

Treating Customers Fairly

H D Consultants is a company committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all aspects of our daily business.  This ensures that we are offering the best possible service in a manner which is clear, fair and not misleading for our Clients.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:

> Protect the interests of our Clients at all times - from promotion of a financial product right through the buying process to the after sales service

> Meet as best we can the needs of each client by offering a transparent, efficient and professional service

> Constantly review our service to identify any areas for improvement.

At H D CONSULTANTS we believe that our commitment to TCF is reflected in our aims to:

> Only recommend solutions to Clients that are suitable for their current needs and goals and also for their future aspirations

> Ensure our Clients receive in writing all necessary information about the services we offer and any solutions we may recommend and that these are explained in a way that is understandable to them

> Handle complaints in a fair and timely manner

At H D CONSULTANTS we work on the basis of treating our Clients as we would expect to be treated. To do this we have identified the following key areas as being relevant to our business:

Culture

Client Service

Quality of Advice

Financial Promotions

Complaint Handling

Staff Training

Remuneration Schemes

Record Keeping

Management Information / Reporting

The statements above are only part of H D Consultants' full Treating Customers Fairly Objectives Statement.  Download the full TCF document here.

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