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In light of the new and rapidly changing Coronavirus COVID19 environment, we want you to know that we remain open, providing a continued service, and available at the end of the phone or email, so that we can still offer free insurance advice, help and support for our Clients and their families, mortgages and businesses.   We know that Coronavirus COVID19 is a new virus and that it is already massively impacting on lifestyles and jobs. Businesses, employers and the self employed may experience a reduction in income pressing many into making redundancies (source) And of course, if you are an employee and a job loss occurs, the employers problems now become very real for you as well.  Office or home based, our contingency plans are in place.  H D Consultants is here to provide assistance with any claims that our Clients may have and also to help quickly should you wish to set up new policies to help you to protect your family, home or business against the worst happening which could seriously affect your ability to earn an income and therefore your financial security.   Read below for industry updates and how to contact us. 

Coronavirus COVID19 and how the insurance industry is reacting 
As a specialist protection adviser Firm, and a provider of income protection, life insurance and critical illness policies, we’re continuously monitoring and reviewing developments closely, particularly for our Clients who have income protection policies with short, day one or one week waiting periods. 
Many of our Clients are self-employed yet, based on current Government criteria, they may have no entitlement to Statutory Sick Pay (source). Any interruption to their ability to earn can have immediate and significant financial consequences. So, their income protection insurance is an essential and important safety net. 
We have now recorded what the insurance companies are doing about existing clients and any new claimants, and here are some extracts and insights from their published data; 
LV= "we offer a clear and fair approach to paying claims and we’ll continue to take this approach when dealing with claims relating to coronavirus. 
Confirmed diagnosis (new and existing business) 
Where a policyholder has a confirmed diagnosis of coronavirus, we’ll assess and pay their claim in the usual way reflecting their chosen waiting period and the policy terms and conditions. 
Self-isolation (existing business before 9 March 2020) 
The following approach applies to existing LV= Personal Sick Pay members, with a ‘day one’ and ‘week one’ waiting period only. We’ll consider claims for medically-advised self-isolation, which aligns with current NHS 111 guidance (travel from designated risk areas or direct contact with someone with a confirmed diagnosis). 
These are highly unusual circumstances, so any decision and payment we make for self-isolation will be outside of the normal terms and conditions. We recognise the importance of speed and common sense in such situations." source 
AVIVA - their position on Life, Critical Illness and Income Protection policy claims in relation to COVID-19 
"Death claims arising from the Coronavirus infection would be paid, subject to the usual policy terms and conditions. 
Although the Coronavirus infection isn’t a covered condition on critical illness policies, if complications as a result of the virus lead to other criteria being met, (for example kidney failure, liver failure, heart failure or respiratory failure), the claim would be met subject to the terms and conditions of the specific policy. 
Income Protection customers with the Coronavirus infection who are unable to work due to incapacity past the deferred period on their policy would be covered, subject to the terms and conditions of their policy. 
In addition, we’ve made changes so your customer’s deferred period will start from the beginning of their self-isolation, should they receive a positive COVID-19 diagnosis and be unable to work." source  
LEGAL AND GENERAL - "As a business, our purpose has always been to offer services and products that support our customers when they need it most. This remains our primary focus and we wanted to share some details around our approach to claims at this time.  
Our claims philosophy has not changed in light of Coronavirus. We will always pay all valid claims. We have not made any changes to the application questions and have no immediate plans to do so.  
We have no plans to apply an exclusion or to change our current underwriting approach.  
As with any disclosed condition where a recent diagnosis has been made and the outcome and severity is unknown, if a customer tells us they have been diagnosed with the virus or that they are being tested for it, we will have to postpone their application until they have fully recovered or they know their test result and are confirmed symptom free." source 
Regulator guidance can also be seen here from the FCA and here from the Financial Ombudsman Service 
Keep up to date with the help and support from the UK's mortgage and insurance companies. Click on the button below to download the latest pdf company insight documents. Support, information and contact details available for your help.  
H D Consultants takes it's position as a long established, professional financial advice Firm, very seriously. 
We are keeping up to date with the everchanging insurance industry and we are still available to take your questions and provide peace of mind 
Insurance and protection has always been a subject on our discussion agenda, but of course it now seems to be even more pressing to stop and look at your financial security and confirm to yourself whether you have appropriate and 'fit for purpose' wage-protecting insurance already in place. 
Questions to ask yourself right now; 
does your current income protection insurance policy pay you enough should you be off work due to an illness? 
will it start paying you when you need it most? 
will it pay for as long as you may need it to? 
does your critical illness cover policy provide enough money to pay off your debts and also to create an emergency fund for expenses and ongoing bills? 
will your critical illness policy run out before your job or mortgage does? 
do your policies now exclude Coronavirus COVID19 as an eligible reason to claim? Some already have! 
... or, do you not have any policies (or you only have insufficient policies) in place, and you now realise you need to set up the right plans quickly? 
Our team of advisers offer a free insurance review. We don't charge fees for our insurance service. We always recommend and facilitate Trusts for appropriate policies, also without charge. We can help by 'phone, email, or even Skype, Zoom or WhatsApp meetings too. 
Never has there been a more focused time on our health, and the impact on our families, homes and businesses. 
Contact us via the form below to book your insurance review and secure the peace of mind that you, and those around you, are financially safe. 
For a free insurance review for your family, personal, business and mortgage protection requirements, fill in the form below and an Adviser will call you back 
H D Consultants. Contact details here Live Chat webpage here Broker Log In / BrokerCentre here 
Head Office address; 109 Maldon Road, Colchester, Essex CO3 3AX (Administration Centre only) 
Your home may be repossessed if you do not keep up repayments on your mortgage. 
We normally charge a Professional Client Fee for mortgage advice. The amount will depend on your circumstances. A typical fee would be £500. The actual Professional Fee may be more or less than this, and is subject to a full Fact Find discussion and research process. H D Consultants is an Appointed Representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading style of Personal Touch Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registered Office: Preston House, 163 High Street, Crowthorne, Berkshire, RG45 7AF. Registered in England & Wales. Company Registration Number 4952586. This site is for UK Consumers only. Website Terms and Conditions click here for our Privacy Policy. GDPR Privacy Policy - click here (PDF download / view) This site contains third party links. By clicking these links you will depart from the H D Consultants' regulated site. H D Consultants accepts no responsibility for the content of these sites.. The Financial Conduct Authority does not regulate some of the services listed. H D Consultants, mortgage and life insurance advisers, is authorised by the FCA no 403701. Our in house Wills and Trusts Practice is a long standing Member of the Society of Will Writers and Estate Planning Practitioners.  
FP Ref: 1425988 / 28.01.2021 
Long established, recognised and national nominees and award winners for our professional mortgage services; 
H D Consultants chosen Charity of the Year 2020 Essex and Herts Air Ambulance is a truly deserving, life saving team of people who rely on donations and (non-government) funded financial assistance. Join us in supporting EHAAT and helping them to continue to provide their service. https://www.justgiving.com/fundraising/hdconsultants-essexandhertsairambulance-2020 
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